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Consumers Failing to Embrace AI Benefits, Says Research
Consumers lack trust in artificial intelligence (AI) and don't understand the extent to which it can make their interactions with businesses better and more efficient, according to new research from Pegasystems Inc. (PEGA), the software company empowering digital transformation at the world's leading enterprises. The study, which was conducted by research firm Savanta and unveiled at PegaWorld in Las Vegas, surveyed 5,000 consumers around the world on their views around AI, morality, ethical behavior, and empathy. Despite AI delivering the types of customized, relevant experiences people demand, many consumers still aren't sold on the benefits. With many businesses turning to AI to improve the customer experience, it's important for organizations to understand their customers' perceptions, concerns, and preferences. One of the critical ways organizations can increase customer trust and satisfaction is to use all the tools at their disposal and demonstrate more empathy in their interactions.
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Embrace AI or Face Extinction, Says Research
If companies fail to make artificial intelligence (AI) a core competency within the next five years, they will face either stagnation or elimination, according to GlobalData, a leading data and analytics company. The company's latest Thematic Research report: 'Artificial Intelligence – Thematic Research', reveals that incumbents in virtually every industry are facing some kind of game-changing disruption from AI technologies, with some being better prepared than others for the challenges ahead. AI adoption is highest in the banking and financial services, automotive, technology and telecoms verticals while the construction, energy and education industries lag behind. The report also identifies the market leaders and notable disruptive start-ups across seven AI technology areas, namely; machine learning, data science, conversational platforms, computer vision, AI chips, smart robots and context-aware computing. Ed Thomas, Senior Analyst, Thematic Research Technology at GlobalData, commented, ''Nearly 70 years since Alan Turing posed the question'Can machines think?', AI is finally beginning to have an impact on the global economy.
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Machines can learn to respond to unfamiliar situations like human beings would, says research
How does the image-recognition technology in a self-driving car respond to a blurred shape suddenly appearing on the road? Researchers from KU Leuven, Belgium, have shown that machines can learn to respond to unfamiliar objects like human beings would. Imagine heading home in your self-driving car. The rain is falling in torrents and visibility is poor. All of a sudden, a blurred shape appears on the road.